The big issues, and how to tackle them - The economic, social and environmental changes that have taken place around the world in the past decade, along with the greater complexity brought on by the financial crisis and global economic downturn of the past two years, present challenges for insurance companies, whose role is to bring some predictability, manageability and stability in what is, in essence, a chaotic world. This white paper discusses the main issues that face insurers, how they should deal with these issues, and how implementing a business analytics framework can ensure that they be well-equipped to tackle these challenges.